Our Privacy Policy
Last Updated: July 2, 2025
At Kairos Roam, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, www.kairosroam.in (the "Website"), and use our services.
By accessing our Website and using our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information from you:
- Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, date of birth, passport details, and payment information. We collect this information when you create an account, book a trip, subscribe to our newsletter, contact us, or participate in surveys or promotions.
- Travel Preferences: Information about your travel interests, destinations you've visited or wish to visit, accommodation preferences, dietary restrictions, and any other preferences you provide to help us tailor your travel experiences.
- Usage Data: Information about how you interact with our Website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. We may collect this information using cookies and similar tracking technologies.
- Device Information: Information about the device you use to access our Website, including the device model, operating system, and unique device identifiers.
- Location Data: With your consent, we may collect precise location data from your mobile device to provide location-based services, such as suggesting nearby attractions or services. You can typically disable location services in your device settings.
- Communications: Records of your communications with us, including emails, chat logs, and phone calls.
2. How We Use Your Information
We may use your information for the following purposes:
- To Provide and Improve Our Services: To process your bookings, manage your account, personalize your travel experiences, respond to your inquiries, and improve the functionality and user experience of our Website.
- To Communicate with You: To send you booking confirmations, travel updates, newsletters (if you subscribe), promotional materials, and other important information related to our services. You can manage your communication preferences at any time.
- To Process Payments: To securely process your payments for bookings and other services.
- To Personalize Your Experience: To understand your travel preferences and interests, and to offer you tailored recommendations, offers, and content.
- To Conduct Analytics and Research: To analyze Website usage trends, perform data analysis, and conduct research to improve our services and offerings.
- To Ensure Security and Prevent Fraud: To protect our Website and users from fraud, unauthorized access, and other illegal activities.
- To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
We may share your information with the following categories of recipients:
- Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, booking platforms, marketing and analytics providers, and customer support services. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
- Travel Partners: To facilitate your bookings, we may share your information with airlines, hotels, tour operators, car rental companies, and other travel partners involved in providing the services you have requested.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity as part of the transaction. We will notify you via email and/or a prominent notice on our Website of any such change in ownership or control.
- Legal Requirements: We may disclose your information if required to do so by law, court order, or other legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- With Your Consent: We may share your information with third parties with your explicit consent.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities on our Website. Cookies are small text files that are stored on your device. They help us remember your preferences, analyze Website traffic, and personalize your experience.
You can control the use of cookies through your browser settings. Most web browsers allow you to manage your cookie preferences, including blocking or deleting cookies. Please note that disabling certain cookies may affect the functionality of our Website.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure server infrastructure, and regular security audits.
However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely dispose of it in accordance with our data retention policies.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Access: Request access to the personal information we hold about you.
- Correction: Request that we correct any inaccurate or incomplete personal information.
- Deletion: Request the deletion of your personal information, subject to certain exceptions.
- Objection: Object to the processing of your personal information for certain purposes, such as direct marketing.
- Restriction of Processing: Request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- Withdraw Consent: Withdraw your consent at any time where we are relying on your consent to process your personal information.
To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.
8. Links to Other Websites
Our Website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.
9. Children's Privacy
Our Website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically for any updates.
